Terms and conditions
Heiko Poke operates as a dark kitchen, located at Clover Bay Tower, Business Bay, Dubai. We specialize in the preparation and delivery of high-quality poké bowls and açaí bowls. As a delivery-only service, we collaborate with third-party platforms such as Deliveroo, Careem, and Talabat to bring our products directly to your location. Our focus is on providing fresh, gourmet meals that meet high standards of quality. All orders are prepared in a licensed kitchen facility, and we ensure that our ingredients are sourced from trusted suppliers to maintain the best quality possible. These Terms and Conditions outline the legal framework governing the sale and delivery of our products, ensuring transparency and compliance with applicable laws in the United Arab Emirates. By placing an order with Heiko Poke, you agree to the following terms.
These terms and conditions (« Terms ») govern the purchase and delivery of our products through our website and via third-party delivery platforms (Deliveroo, Careem, Talabat). By ordering from our business, you agree to comply with these Terms.
Business Name: Heiko Poké
Address: Clover Bay Tower, Business Bay, Dubai
Contact: dubai.heiko@gmail.com
Licence Number:
Product Description: We specialize in poké bowls and açaí bowls, prepared with high-quality, fresh ingredients sourced from reputable suppliers. The products and their descriptions, including ingredients, are available on the website and the third-party delivery platforms.
Availability: All products are subject to availability. In the event a product is unavailable after your order is placed, we will notify you and may offer alternatives or a refund.
Images and Presentation: Images of our products are for illustrative purposes only. The actual product may vary depending on ingredient availability and preparation
Order Process: Orders can be placed via our website or third-party platforms (Deliveroo, Careem, Talabat). By placing an order, you confirm that the provided information (e.g., delivery address, payment details) is accurate.
Order Confirmation: Once an order is placed, you will receive confirmation via email or from the platform used. This confirmation is acknowledgment that your order has been received and is being processed.
Prices and Payment: All prices are displayed in [currency] and include any applicable taxes. We reserve the right to change prices at any time. Payment is processed through secure methods on our website or third-party platforms. Accepted payment methods include credit cards, debit cards, and other payment options available on the platform.
Amendments to Orders: Once an order has been confirmed, amendments or cancellations can only be made within the platform’s specified time frame. Please refer to the delivery platform’s terms for specific guidelines.
Delivery Service: We provide delivery services in Dubai through Deliveroo, Careem, and Talabat. Delivery fees, areas covered, and estimated times are determined by the delivery platforms. 5.2
Delivery Time: While we aim to ensure timely delivery, the delivery time stated is an estimate and can be affected by factors beyond our control, such as traffic, weather conditions, or platform-related delays. Heiko Poke is not liable for any delivery delays caused by third-party platforms. 5.3
Failed Delivery: If a delivery fails due to inaccurate address information or the customer not being present to receive the order, the platform’s terms for missed deliveries will apply. Refunds for such failed deliveries are subject to the platform’s policy.
Cancellations: You can cancel your order according to the cancellation policies provided by the third-party delivery platforms.
Refunds: Refunds are only provided in cases where there is an error on our part (e.g., incorrect order, missing items) or due to product unavailability. For refund requests, please contact the platform through which the order was placed, and they will assist in processing your request.
Product Complaints: If you have any issues with your order, such as incorrect items or quality concerns, please report the problem through the delivery platform. We are committed to resolving any legitimate concerns to ensure customer satisfaction.
Allergens: Our products may contain or be in contact with allergens, including but not limited to nuts, dairy, gluten, and seafood. Customers are responsible for informing us of any specific dietary requirements or allergies when placing their order.
Dietary Preferences: While we offer a variety of vegan and gluten-free options, we cannot guarantee that cross-contamination will not occur in our kitchen environment.
Limitation of Liability: We are not liable for any indirect, incidental, or consequential damages that may arise from delays, non-delivery, or any issues related to third-party platforms. Our liability is limited to the price of the purchased products.
Product Responsibility: Once the delivery has been completed and the products are in the customer’s possession, we no longer assume responsibility for product quality, especially if there are delays in consumption or improper storage.
All intellectual property related to our brand, including logos, product descriptions, images, and design, are owned by Heiko Poke Unauthorized use of these assets is strictly prohibited
We are committed to protecting your privacy. Any personal data collected during the ordering process will be used solely for the purpose of processing your order and in accordance with applicable data protection laws.
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of these Terms shall be resolved under the jurisdiction of the courts in Dubai.
We reserve the right to modify or update these Terms at any time. Any changes will be posted on our website and will take effect immediately. Your continued use of our services following such changes indicates your acceptance of the new Terms.
Questions about the Terms of Service should be sent to us at dubai.heiko@gmail.com.
